Privacy Policy

Privacy Policy (GDPR)

Last updated: 14/06/2025

This Privacy Policy is intended to inform you about the protection of your personal data when visiting the website https://trynysa.com, operated by Mr. Johannes Urban.

This policy, together with our General Terms and Conditions (GTC), forms the legal basis of our relationship. All undefined terms are to be interpreted in accordance with the GTC.

1. Collection and Processing of Personal Data

We process your personal data in accordance with the General Data Protection Regulation (GDPR) only when:

  • You visit the website

  • You create a user account, place an order, or subscribe to our newsletter

  • You contact customer support

The data collected may include: name, address, email, phone number, IP address, and payment details.
This data is used solely for the performance and improvement of our services.

2. Data Security

We implement technical and organizational security measures to protect your data against loss, misuse, or unauthorized access.
However, no internet transmission can be guaranteed to be 100% secure. Please keep your login credentials confidential.

3. Disclosure of Your Data

Your data may be shared with service providers (e.g. for payment processing or shipping). These third parties act on our instructions and in compliance with the GDPR.

Data may be transferred to countries outside the EU only under EU Standard Contractual Clauses or based on adequacy decisions (e.g. Privacy Shield or equivalent frameworks).

4. Data Retention

We retain your data for up to 5 years, in order to comply with legal storage requirements and warranty obligations.

5. Cookies

Our website uses cookies to improve usability. You can disable cookies at any time via your browser settings.
Please note that disabling cookies may impact the functionality of the website.

6. Your Rights

You have the right to:

  • Access the data we store about you

  • Request correction or deletion

  • Restrict processing

  • Data portability

  • Withdraw your consent at any time

To exercise your rights, contact us at info@trynysa.com or by post at:
Bacherplatz 2, 1050 Vienna, Austria

7. Changes to This Privacy Policy

We reserve the right to update this policy at any time. The current version is always available on the website.
In case of material changes, you will be notified by email or upon your next visit.

8. Supervisory Authority

You have the right to lodge a complaint directly with the Austrian Data Protection Authority:
www.dsb.gv.at